I was talking to another planner the other day about job descriptions. The tried and true classic "the voice of the consumer" came up.
I think it's time to retire that one.
First, because they're doing a pretty good job being their own voice these days, no?
Second, because I think we've all agreed that the term "consumer" just doesn't work anymore. And "voice of the people" sounds a bit too much like a Soviet state radio channel.
And third, because all the good stuff in planning these days is about being the intersection of research & strategy & creativity & media & business and lots of other stuff. Just defining yourself as being about insights now sounds pretty limiting.
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