The digital explosion
we’ve witnessed over the last 10 years may not be the result of technology
itself - the internet and it’s
many attendant mobile devices - but an unequivocal
demonstration of pent up consumer demand resulting from fundamental shifts in behaviour. The internet and
digital devices just happen to be the penultimate media which can, and has
satisfied, peoples altered behavioural needs.
WALLED
GARDEN TO FREE RANGE:
• Where only a
generation ago, our collective world view was formed within a walled garden of
limited media access and selection, yet today we can globally peruse some
22,000 magazine titles across 276 verticals (specific interest areas), tune
into 15,464 TV channels, and jump to any one of 5 billion websites globally.
• For brands this is
critical: centrally controlled editorial is extinct and real access to
information and opinion exist at will: any time, any where and well beyond the
control of the company, brand or marketing.
PASSIVE
TO EXHIBITIONIST
• Technology has given
us power… and the time of the passive consumer has past. Today, right
now….people are assimilating facts, fallacies and forming perspectives on
brands….our brands, and significantly shaping if not controlling the brand's narrative, image and value.
• People are actively
commenting on, co-creating and -re-creating brand equity through the 200
million blogs on typepad, the 4 million
entries in wikipedia and 65,000 youtube posts, rants and
raves that occur each and everyday worldwide.
• Where only 10 years
ago, people we used to call show offs, grandstanders, big mouths and braggers
had but a small town stage on which to play, these same people now known as
bloggers perform to a hungry and attentive worldwide audience.
• This online
exhibitionism has become a behavioural condition of the
digital explosion to be heard, understood and passed along.
BLIND
TRUST TO ONLINE ACTIVISM
• 76% of people don’t
trust advertisers to tell them the truth, 64% of people trust companies less
than they did a year ago and food specifically is trusted by only 55% of
people.
• With people saying “I
can no longer rely on one source of information or what I’m being told’ the
masses are turning to their peers online for the real, unmitigated scoop and
perceived value found in collective wisdom: 61% of people trust others like themselves…except
now those ‘others’ are not local but global ,or few but many, and connected to
together anywhere and at anytime placing marketing very much in the hands
of others than ourselves.
TELL
TO ATTRACT
• Brands can no longer
push out commoditized and functional messages to a supposedly desirous and
passive audience and hope to get response.
• “We’re a society
driven by entertainment and in an entertainment culture, everything must
compete with entertainment…” which demands that all content ..even brand
content, be not only ever changing and but personally interesting and created with the rules of entertainment in mind.
• And of all media, it
is digital's fundamental ability to provide endless, instant and timely hyper
personal entertainment - inclusive of information and education presented correctly - that begins to explain increasing
levels of internet penetration, time spent and astounding mobile adoption.
• Digital then in
essence is the one media hope that can most effectively arm current consumers
with the most personally relevant tidbits to tell the best stories…. And brands
whose consumers tell the best stories in the age of entertainment….win.
This ‘new reality’ is
markedly different than the fiction many brands continue to speak and live
today - the way in which they market themselves to their respective consumer.
The digital explosion is a result of an unexploited need and a fundamental shift
in behaviour, which until digital
remained dormant and inactive.
Recent Comments